• Free Returns and Exchanges
  • • In store
    • Using a prepaid return shipping label or third-party drop-off QR code (online purchases only)
• 30 Days to Return or Exchange
  • From delivery date for online purchases
  • Purchase date for store purchases

You can return unused physical gift cards for free. We refund the amount to the original form of payment, such as the credit card used for the order. If the gift card was a gift to you, see “Returning or exchanging a gift.”

Electronic gift cards can be canceled before the date of delivery, but they cannot be canceled or returned after that date.

To cancel an order in advance for a physical gift card, see “Changing or canceling your order.”

Returns/exchanges must be returned within 30 days of the delivery date (online purchases) or date of purchase (in store purchases). Returns/exchanges with sales receipt are accepted within 30 days of purchase. Some Encore Members have extended windows to return for merchandise credit. See Encore Membership Program section for details.

Additional terms and restrictions apply. See online or store associate for full return/exchange policy details.

Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted.

Final sale items and items purchased in the Encore Market cannot be returned or exchanged.

Items which are damaged or defective may be returned or exchanged at any time.

Items as, Swimwear2, Sunglasses  and Masks  have limitations. Final sale items cannot be returned or exchanged.

Refunds require proof of purchase: the shipping confirmation email (online purchases), store receipt or the original credit card used for the purchase.

Gifts returned with gift receipt or invoice will receive a gift card in the amount of the purchase price. Gifts returned without gift receipt or invoice will receive a merchandise certificate in the amount of the current selling price.

If you return merchandise purchased with points, the dollar value will be converted to points and credited to your Encore Membership Program account within 1-2 days. If your account is closed, the dollar value of the point(s) allocated to the item(s) returned shall not be refunded or credited. Additional terms and restrictions apply – see return policy or store associates for full policy details.

Most refunds are made in the form of original payment.

For exchanges, the item is returned first, then a second transaction is the purchase that completes your exchange. For more information, see Return or Exchange.

Refunds require proof of purchase: the shipping confirmation email (online purchases), store receipt or the original credit card used for the purchase.

Gifts returned with gift receipt or invoice will receive a gift card in the amount of the purchase price. Gifts returned without gift receipt or invoice will receive a merchandise certificate in the amount of the current selling price.

If you return merchandise purchased with points, the dollar value will be converted to points and credited to your Encore Membership Program account within 1-2 days. If your account is closed, the dollar value of the point(s) allocated to the item(s) returned shall not be refunded or credited. Additional terms and restrictions apply – see return policy or store associates for full policy details.

Most refunds are made in the form of original payment.

For exchanges, the item is returned first, then a second transaction is the purchase that completes your exchange. For more information, see Return or Exchange.